Shipping policy

We are committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below.

Processing Time

Orders are typically processed within 1–2 business days. Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Options — United States

We offer free standard shipping on all U.S. orders over $100. Orders placed using the free shipping option will be shipped via the most cost-effective service available, using either USPS or UPS.

Expedited shipping options are also available and will be displayed at checkout. All shipping rates are automatically calculated based on your order and shipping address.

Signature Confirmation

Signature confirmation is included on most orders valued at $300 or more. If you prefer to have your order delivered without a signature, you may select the available shipping option without signature confirmation at checkout.

Due to an increased risk of package theft, signature confirmation is required for all apartment and commercial addresses.

APO & FPO Addresses

All orders shipped to APO and FPO addresses will be sent via USPS. When entering an APO or FPO address at checkout, please select United States as the shipping country. Your package will be routed to the appropriate military address regardless of your actual location.

Delivery Times

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, peak shipping periods, or other circumstances beyond our control.

International shipping

International shipping rates are automatically calculated at checkout based on the destination, package weight, and selected shipping method. We reserve the right to adjust the shipping charge if the actual shipping cost differs from the amount calculated at checkout. Any additional shipping charges will be communicated to the customer before the order is shipped.

We offer international shipping on select manual folding knives and fixed-blade knives to eligible destinations.

Knife laws and import regulations vary by country and may depend on the knife's design, opening mechanism, blade configuration, and intended use.

We do not ship automatic, gravity, butterfly, or other prohibited knives to destinations where such items are restricted or prohibited by law.

Customers are responsible for ensuring that their purchase complies with all applicable laws and import regulations in their country. Any customs duties, VAT, import taxes, or other fees charged by the destination country are the responsibility of the customer.

We reserve the right to cancel an international order if we determine that the product cannot legally be shipped to the destination.

For international orders, Sulcata Cutlery is not responsible for packages that are seized, refused, delayed, or returned by customs due to restrictions or requirements imposed by the destination country.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking information to become active or update.

Shipping Issues

We guarantee your order until it is marked as delivered by the carrier. We are not responsible for packages that are stolen after delivery or for claims that a package was misdelivered when the carrier's tracking shows it as delivered.

If a carrier marks a package as delivered but you cannot locate it, please contact us promptly. We will work with the carrier and, when applicable, file a claim through the shipping insurance. If the carrier accepts responsibility for the loss, we will work with you to resolve the claim and provide the appropriate reimbursement or replacement.

If you require signature confirmation or additional shipping insurance, please select the appropriate shipping option at checkout.

Important Information

Once an order has been handed over to the shipping carrier, Sulcata Cutlery is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.