Refund policy

Order Cancellation

Orders may be cancelled before our daily transaction cutoff time of 4:00 PM Pacific Time, provided the order has not yet been processed.

Once the 4:00 PM PST cutoff has passed, cancellations will incur a 5% processing fee.

Once an order has been processed and its status changes to “Awaiting Fulfillment,” it can no longer be cancelled. At that point, the payment has been settled, and the order is subject to our standard Return Policy.

To request a cancellation, please call us at 714-202-5880 or email support@sulcatacutlery.com as soon as possible. Please note that submitting a cancellation request does not guarantee that the order can be cancelled. We will make every effort to accommodate cancellation requests received before the order is processed.

Return and Refund

We accept returns within 14 days of delivery. Return requests must be initiated within 14 days of the delivery date, and the returned item must be received by us within 30 days of the original delivery date.

To request a return, please contact support@sulcatacutlery.com within the return window. All returns must be approved before any item is sent back.

Return Eligibility Requirements

To be eligible for a return, the knife must meet all of the following conditions:

  • The knife must be unused, uncarried, and in original condition.
  • The knife must not be disassembled, modified, sharpened, or altered in any way.
  • All original packaging and accessories must be included.

Any knife that has been disassembled, modified, or otherwise tampered with will not be eligible for return.

Custom or special-order knives are final sale and are not eligible for return or refund.

Fees & Shipping

Once your return request is approved, we will provide a return shipping label. The following will be deducted from your refund:

  • Original shipping cost

  • Return shipping cost

  • A 10% restocking fee if you want to refund to original payment method, no restocking fee if you opt for store credit.

Orders that originally qualified for free shipping will still have the actual shipping and insurance cost deducted if the item is returned.

You may also choose to use your own return shipping label. If you choose to use your own return label, the following will be deducted from your refund:

  • Original shipping cost

  • A 10% restocking fee if you want to refund to original payment method, no restocking fee if you opt for store credit.

Damaged or Defective Items

No fees will be charged for errors on our part or for damaged/defective items.

If you receive a damaged or defective item, please contact support@sulcatacutlery.com. Do not attempt to fix or modify the item in any way, as this may void eligibility for a return or replacement.

Manufacturer Issues, Production Variance & Subjective Characteristics Disclaimer

For mechanical or technical issues, please refer to the manufacturer’s warranty and guidelines.

Due to normal manufacturing tolerances and design characteristics, some knives may exhibit minor variations or characteristics that are commonly considered acceptable within factory specifications. Examples may include, but are not limited to:

  •  Slight detent lash or blade movement while closed
  •  Stiff, sticky, or firm button operation during break-in
  •   Variations in lock tension or detent strength
  •  Minor centering deviations
  •  Slight differences in finish, grind, anodizing, or edge sharpness

These characteristics are often subjective and may vary from knife to knife, particularly on high-volume production models. Unless determined by the manufacturer to be a warranty defect, such characteristics alone do not qualify an item as defective merchandise.

All knives sold by Sulcata Cutlery are shipped in manufacturer-produced condition and have undergone the manufacturer’s standard quality control process prior to distribution.

Customer satisfaction remains important to us. However, returns related solely to the above characteristics may be subject to applicable return shipping and restocking fees.

Certain manufacturers may offer warranty evaluation or adjustment services for these concerns. Any manufacturer warranty service arrangements are the responsibility of the customer.

All returned items are subject to inspection upon receipt. Refunds will be issued to the original form of payment once the item has been received and verified to meet all return eligibility requirements.